If there’s still no error, drag the other file from your desktop to the Trash.

If the error re-appears, the file you just dragged back is corrupt. Once done, start Word, if the error doesn’t resurface, you can quit Word, and drag one of the files back to its default location and test again. If you have Service Pack 2 installed, open Application Support > Microsoft > Microsoft.

Now, open the Microsoft folder (in Preferences), and drag .plist to the desktop.

If you can’t find the file, continue to the next step.

Open the Preferences folder and drag to the desktop.

For OS X 10.7 (Lion) or above, click Go, hold down the OPTION key and choose Library. Note: Resetting Word for Mac will remove custom preferences, such as keyboard shortcuts, or changes to the toolbars or dictionaries.

To reset Word for Mac preferences, do the following: Let’s take a look at the description of the process involved concerning each of the listed solutions. If you’re faced with this issue, you can try the following suggestions and see if that helps to resolve the issue. Word has encountered a problem and needs to close on Mac However, if the error is triggered by corrupted Word preferences, user account profile, application files or other programs running in the background preventing Word for Mac working properly, then further troubleshooting steps has to be taken, as this post will show. When you encounter this error, opening the document again works fine. Microsoft Word has encountered a problem and needs to close. In this post, we will provide the most suitable solutions you can try to successfully resolve this issue. If whenever you try to open Office Word on your Mac computer but receive the error prompt stating Microsoft Word has encountered a problem and needs to close, then this post is intended to help you.

Microsoft word issues on mac